"Extending IT service management capabilities further than technological know-how services to deal with business enterprise-centric use instances; controlling service need and supply by way of a common platform, portal, and service catalog; and rushing up innovation and workflow automation as a result of PaaS/low-code improvement tooling." - Charles Betz, Forrester https://help-organizations-delive83603.blog-eye.com/33496126/5-simple-techniques-for-esm