"Extending IT service management abilities over and above technological innovation services to deal with business-centric use cases; running service need and provide via a typical platform, portal, and service catalog; and dashing up innovation and workflow automation by means of PaaS/lower-code enhancement tooling." - Charles Betz, Forrester The service catalogue https://trentonijfbz.blogdanica.com/33312992/the-definitive-guide-to-help-organizations-deliver-employee-services